Terms and Conditions

2.1 Legal capacity
To use this Website or request our Services, you must be at least 18 years of age and capable of entering into legally binding agreements under the laws of Australia. If you are using the Website or booking on behalf of a business, organisation or body corporate, you warrant that you are authorised to do so and to bind that entity to these Terms.

2.2 Geographical limitations
Our Website is operated from Australia and our Services are principally available within specified service areas in Australia, as described on the relevant service pages or confirmed during the booking process. We may decline or cancel a service request that falls outside our current service regions or that would be impractical or unsafe to perform.

2.3 Compliance with laws and site requirements
By engaging our Services you warrant that:

• you will comply with all applicable laws, regulations, standards and codes (including building, electrical and safety requirements) relevant to the Services; and
• you have obtained, or will obtain, all consents, approvals or access rights required from property owners, landlords, body corporates or tenants before any Service is performed.

We may refuse to provide or continue Services where we reasonably consider that eligibility criteria are not met or that proceeding would be unsafe, unlawful or inappropriate.

3.1 Nature of Services
Tryhardgg Solutions Limited specialises in professional HVAC and home climate solutions, including without limitation:

• air conditioning and climate system installation, configuration and commissioning;
• heating system setup, optimisation and replacement;
• ventilation and air quality optimisation, including system balancing and airflow assessments; and
• advanced climate and temperature control solutions, including smart controls and zoning.

3.2 Information on dedicated pages
Detailed information about particular Services, including example inclusions, typical use cases and indicative pricing structures, is provided on our dedicated Services, Installation, Heating, Ventilation and Control pages, as well as within the Booking and Contact Us sections.

3.3 Illustrative content
Any imagery, diagrams or descriptions on the Website are illustrative only. Specific equipment brands, models, configurations, finishes and results may differ from those shown on the Website and are always subject to site conditions, engineering requirements, stock availability and your chosen specification.

3.4 Quotes and scope of work
Any quote or indicative pricing provided via the Website or during consultation is based on the information you supply and our assumptions about site conditions. The final scope of work, inclusions, exclusions and pricing will be confirmed in writing prior to commencement of the Services. In the event of inconsistency between Website content and a written quote or service agreement, the written quote or agreement will prevail.

4.1 Accurate information
You agree to provide complete, current and accurate information when submitting an enquiry, requesting a quote or completing the Booking form, including details of the property, existing systems, access limitations and your preferred times. You must promptly update us if any information changes.

4.2 Site access and preparation
You are responsible for ensuring that:

• our technicians have safe, reasonable and timely access to the property, including any parking, lift or security requirements;
• the work area is clear of personal items, debris and hazards so that Services can be performed safely and efficiently; and
• any pets, children or other occupants are appropriately managed to minimise disruption and maintain safety while we are on site.

4.3 Compliance and cooperation
You agree to cooperate with our technicians, follow any reasonable instructions related to safety, system operation and maintenance, and not interfere with or permit others to interfere with the Services being performed.

4.4 Use of installed systems
Following installation or maintenance, you agree to use the equipment and systems strictly in accordance with our guidance and with the manufacturer’s instructions. Improper use, unauthorised modifications or failure to follow recommended maintenance schedules may void warranties or limit our obligations under these Terms.

5.1 Pricing structures
We aim to provide transparent pricing, which may include fixed-price packages, itemised quotes or time-and-materials arrangements, as described on the relevant service pages and confirmed in your quote or booking confirmation. All prices are in Australian dollars (AUD) and, unless stated otherwise, are inclusive of applicable Australian taxes.

5.2 Deposits and progress payments
We may require a deposit or upfront payment prior to ordering equipment or scheduling works, with balance payments due on completion or at agreed milestones. Any deposit or progress payment requirements will be outlined in your quote, invoice or booking confirmation.

5.3 Accepted payment methods
Accepted payment methods will be identified during the booking or invoicing process and may include electronic funds transfer, card payments or other commonly used methods. We reserve the right to change accepted payment methods from time to time.

5.4 Invoicing and due dates
Invoices will state the payment due date. Unless otherwise specified, payment is due on the date indicated on the invoice. Late or unpaid amounts may incur reasonable administration fees, interest or recovery costs, to the extent permitted by law.

5.5 Refunds and adjustments
Where you are entitled to a refund under Australian consumer law or under the specific terms of your quote or service agreement, we will process the refund using the original payment method where reasonably possible. Refunds will not be provided for change-of-mind cancellations after equipment has been ordered, custom work has commenced or Services have been substantially performed, except as required by law.

6.1 Making a booking
You may request an appointment or service time via our Booking form, by contacting us through the Contact Us page or through any other communication method we make available. All bookings are subject to our confirmation of availability, service eligibility and receipt of any required deposit.

6.2 Rescheduling
If you need to reschedule an appointment, you should notify us as early as possible using the contact details provided in your confirmation. We will make reasonable efforts to accommodate your preferred new date and time, subject to technician availability and any constraints such as equipment delivery or site access.

6.3 Cancellations by you
Where you cancel a confirmed appointment, we may:

• require reasonable notice in advance of the scheduled appointment time;
• retain part or all of any deposit to cover costs already incurred, such as equipment orders or planning work; and
• charge a reasonable cancellation fee if we are unable to reallocate the booked time, except where such a fee would be inconsistent with your rights under Australian consumer law.

Specific cancellation and rescheduling conditions relevant to your booking will be set out in your quote, booking confirmation or service agreement.

6.4 Cancellations or changes by us
We may need to reschedule or cancel a Service due to factors such as illness, safety concerns, extreme weather, supply delays or other circumstances beyond our reasonable control. Where this occurs, we will endeavour to provide as much notice as possible and to offer an alternative time or a refund of any amounts paid for Services not yet performed.

7.1 Ownership of content
Unless otherwise indicated, all content on this Website, including text, copy, service descriptions, graphics, images, photographs, logos, icons, videos, layouts, user interface elements and underlying code ("Website Content") is owned or licensed by Tryhardgg Solutions Limited and protected by copyright, trade mark and other intellectual property laws.

7.2 Permitted use
You may view, download or print Website Content solely for your own personal or internal business use to evaluate, request or manage our Services. You must retain all proprietary notices on any permitted copies.

7.3 Prohibited use
Except as expressly permitted by these Terms or by law, you must not, without our prior written consent:

• copy, reproduce, adapt, translate, publish, distribute, transmit or otherwise exploit any Website Content;
• use any data mining, scraping, automated collection or similar tools in relation to the Website;
• frame or mirror any part of the Website on another site; or
• use our trade marks, branding or logos in any way that suggests an affiliation, endorsement or sponsorship without our prior written permission.

7.4 Third-party material
Any third-party trade marks, product names or content appearing on the Website are the property of their respective owners and are used by us for identification purposes only.

8.1 Australian consumer law
Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted or modified by agreement.

8.2 Website use
To the maximum extent permitted by law, the Website and Website Content are provided on an "as is" and "as available" basis. We do not warrant that the Website will be uninterrupted, error-free or free from viruses or other harmful components, or that the information provided is complete, current or suitable for your particular circumstances.

8.3 Services
Our liability in connection with the Services, where it cannot be lawfully excluded, is limited at our option to:

• re-supplying the relevant Services; or
• paying the cost of having the Services supplied again,

except where such limitation would be inconsistent with your rights under the Australian Consumer Law.

8.4 Exclusion of indirect loss
To the fullest extent permitted by law, we are not liable for any indirect, special or consequential loss, loss of profit, loss of data, loss of opportunity, loss of anticipated savings, business interruption or reputational damage arising out of or in connection with the Website, the Website Content, these Terms or the Services, even if we were advised of the possibility of such loss.

8.5 Contributory acts
Our liability is reduced to the extent that loss or damage is caused or contributed to by you, any third party, or by your failure to follow our instructions or the manufacturer’s guidance.

9.1 Governing law
These Terms and any dispute arising out of or in connection with the Website, the Services or your relationship with Tryhardgg Solutions Limited are governed by the laws in force in Australia and, where relevant, the laws of the state or territory in which the Services are principally delivered.

9.2 Good faith resolution
If a dispute arises, you agree to first contact us using the details provided on the Contact Us page and to provide a reasonable opportunity for us to address your concerns in good faith before commencing any formal proceedings.

9.3 Jurisdiction
Subject to any mandatory laws, you and Tryhardgg Solutions Limited submit to the non-exclusive jurisdiction of the courts of the relevant Australian state or territory, and any courts that may hear appeals from those courts, in relation to any dispute concerning these Terms or the Services.

9.4 Severability
If any provision of these Terms is held to be invalid, void or unenforceable, that provision will be deemed severed from the Terms and the remaining provisions will continue in full force and effect.

9.5 Changes to these Terms
We may update these Terms from time to time by publishing a revised version on this page, with the "Last updated" date adjusted accordingly. Your continued use of the Website or our Services after any changes take effect constitutes your acceptance of the updated Terms.

Last updated: 13 March 2026